Here are some of our most commonly asked questions, followed by the answers to them! Maybe this will give you a little understanding of the way we currently receive and fulfill orders. If not, please, please reach out to us!
Q) Do you deliver? Where do you deliver?
A) At this time, Salads On Demand delivers to locations in Nashville, Antioch, La Vergne, Smyrna, and Murfreesboro, TN.
Q) I have allergies. Can you make sure I don't have ______ on my salad?
A) While Salads On Demand takes every precaution possible to ensure you have what you desire; we urge you to know all of our salads/dressings may contain, do contain, or come in contact with assorted nuts, dairy, AND other possible allergens. Please handle and consume mindful of this knowledge and at your own risks OR refrain from consumption/handling. We ASSURE YOU, THERE IS CROSS CONTACT!
Q) How/When do I order?
A) Due to the state of society today, Salads On Demand is currently cashless and provides no contact! ALL orders are placed online, on this website, selecting the tab which says, "Order Now". We provide delivery Monday - Friday from 10:00 a.m. - 4:00 p.m. Please be mindful our deliveries begin to go out at 10:00 a.m.
Q) How do you do the delivery when there is no contact?
A) Upon delivery, the order will be left hanging on your door, on a table or chair outside the designated location, or on the patio/porch, and the doorbell will be rung OR a courtesy knock on the door will be provided.
**PETS AND DELIVERY** There will be no orders delivered inside locations with pets. These bags of orders will be placed on the fence in which the pet is, regardless of the pet's restraint.
Q) Can I/we tip?
A) Yes! Please leave any gratuities on the card used for payment. For the safety and security of our personnel, we are cashless!
Q) What comes on a custom salad?
Q) How do I order multiple salads?
A) TO ENSURE EACH PERSON HAS A REAL GOOD SALAD, we do ask you to craft each custom salad in its entirety (the foundation, the fillings, the meats, the toppers, and any homemade flavorful dressings) before adding another salad and fully crafting it.
Q) I forgot to put something on my salad! I never got my salad. Can I get a refund?
A) There are NO REFUNDS, NO REMAKES, NO REDELIVERIES due to you not adding, or accidentally adding, a particular item(s), or dressing(s) to your order or due to you not receiving. You are welcome to submit another order.
Q) I missed my delivery. I am missing something for my order. Will you remake it? Will you re-deliver it to me? Can I get a refund?
A) It is our policy that at the time of delivery, our delivery drivers asks you to check your order(s) to ensure you have everything included for YOUR perfect salad. In the event of a missed delivery, please review your order confirmation to ensure the correct AND complete contact and delivery information is placed correctly.
This should also include: apartment, suite, and/or unit number as well as a gate code if needed that should be included in your delivery instructions. Under these pre-tenses, there will be NO REFUNDS, we will NOT attempt to re-deliver, and we will NOT remake any salad order(s) due to:(1) your salad being customized and your order being fulfilled, (2) us coming out to deliver your order, (3) a customer declining the opportunity to check their order, (4) an incomplete address being entered.(5) Our last attempt is when a member of our team will contact you using the information you've provided and when there is no response to our calls/emails.
Q) Can I just cash app you? What's your cash tag?
A) Salads On Demand conveniently offers payment via the "Order Now" tab, or if an invoice has been submitted to you, payment is payable via invoice link and does not have a cash app account/cash tag. Please utilize the "Order Now" tab or the payment link that is emailed to you via invoice to your email address to process your payment.
Q) I have followed the steps for contact and have not received a response.
A) Salads On Demand personnel responds to calls and messages within our Monday - Friday 7:00 a.m.- 4:00 p.m. business hours, and just before leaving for the day. Any calls, messages, requests, etc. received after this time will receive a response upon reopening and resuming business.
Q) Can I order on the weekend for Monday delivery? I ordered over the weekend. I input my order/request over the weekend.
A) Yes! You can order anytime on this website by clicking the tab that says, "Order Now". The good thing about our "Order Now" tab, is that you are able to schedule a specific delivery date and time. Just please be mindful, our deliveries begin to go out at 10:00 a.m. Monday - Friday.
Q) Can I get my order early? Can I just pick up my/our order(s)?
A) Salads On Demand deliveries begin to go out at 10:00 a.m. Monday - Fiday. All deliveries are made after that time. The time specified is only an approximate estimate it can take to get to you. YOUR REAL GOOD SALAD, perfect for you, can certainly arrive sooner! However, we ONLY provide delivery and do not currently have a pick-up option.
Q) What costs extra?
A) When a custom salad is ordered from Salads On Demand, any extra item, item "on the side", and each extra dressing is an additional cost PER ITEM EXTRA. This information is also detailed as you place your order from our tab which says, "Order Now". You are able to see your total costs prior to submitting an order. Remember, to ensure YOUR REAL GOOD SALAD, perfect for you, we do ask you to craft each salad in its entirety before you add another/move to the next.
Q) I commented/messaged you on Facebook/Instagram, "I want a salad./Can I order a salad?" and I didn't get a response or my salad.
A) Thank you for reaching out to us on social media! However, we do not accept orders, requests, or payments via social media. To place an order, please view our "Order Now" tab and select the options of your choosing.
Q) Can I order for someone other than myself?
A) Positively, you can order for others! Just click on our tab that says "Order Now" and input that order!